Totango was recognized in the G2 Winter 2024 reports for its exemplary performance in the customer success software category. These awards reflect engagement and commitment from their users, who continue to highlight and share the key aspects of Totango and their software they find most beneficial.
The G2 Winter 2024 reports ranked Totango as the number one customer success software in the enterprise implementation index. This recognition shines a spotlight on their commitment to offering an easy and efficient implementation process. Totango’s high score from G2 users not only underscores their efficient implementation but also sets a benchmark for other software in the customer success category.
Additionally, Totango earned badges for Most Implementable (highest implementation score) and Fastest Implementation (shortest go-live time). These accolades highlight their product’s user-friendly nature and their team’s relentless efforts to ensure a smooth setup process for their customers.
"The onboarding experience was in-depth and thorough. I felt fully supported by the Totango implementation, data, and support teams." - Megan Robbins, Customer Operations Specialist at Kooth
Totango also clinched the number two spot in the G2 enterprise usability index for customer success software. This index combines customer satisfaction with ease of use, ease of administration, meeting requirements, user adoption percentage, and the number of reviews received on G2. Their high rating in the usability index is a testament to the user-friendly interface and comprehensive features of Totango.
"With our last tool, everything was complicated, overly technical, and buggy. With Totango, the power is there, but it comes across as intuitive and easy to use for both our admins and end users." - Mid-market business leader in computer & network security
Why customer success leaders love Totango
Effective cross-functional collaboration is a defining attribute of any rising customer success team and another reason users recognize Totango as a software leader. From streamlining customer interactions and optimizing business operations to supporting critical in-app communications, the Totango software helps make connecting, integrating, and empowering cross-functional partners easy and valuable.
"Totango is helping us maximize our annual recurring revenue by identifying and proactively mitigating churn risks. All the while galvanizing internal collaboration across accounts and facilitating upsell/cross-sell opportunity and execution to grow our book of business." - Enterprise business leader in computer software
Here are more reasons why customers love Totango, as highlighted in their reviews on G2:
- Implementation: Totango’s robust onboarding experience, smooth integration with external tools like Salesforce, and ongoing support make implementation a breeze.
- Intuitive user experience: The clean, easy-to-navigate interface and thoughtfully designed user experience make Totango a preferred choice for users.
- Customizability and flexibility: Totango stands out for its customizable nature and flexibility, allowing users to adapt the platform to their specific needs and business models.
- Workflows and automation: Totango’s automation features offer users the ability to create workflows and automate processes such as updating key customer information and assigning tasks based on account changes. These actions lead to increased efficiency and time savings.
- Segments for navigation: Users appreciate the customizable segments that help with easy navigation across different portfolios and real-time data pulling, offering valuable insights.
- Comprehensive customer information: With Totango, users can keep all customer information in one place, ensuring easy access and organization.
- Health scoring: Users value the proactive management of customer success through health scores, allowing them to stay ahead and ensure product success.
- Efficient task management and reporting: Users commend Totango’s efficient task management and the comprehensive overview provided by the dashboards and customizable reporting features.
- Data-oriented and customer-centric approach: Totango’s commitment to a data-oriented and customer-centric approach enhances user experiences and fosters long-term relationships.
- Excellent customer support: Users appreciate the responsive customer service, including the attentive sales team and supportive help desk.
